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Benefits of our Concierge Practice

  • There are minimal wait times to be seen by our providers.
  • You receive your doctor’s cell phone number for after hour use.
  • You are reminded yearly by a birthday card to schedule your annual assessment.
  • Your annual diagnostic assessment and subsequent follow up is what your concierge fee is for. In addition we provide these services:
  • Get a live person when you call, no recordings unless it is after hours, and when it is after hours and you have an emergency or need your provider, you will have their cell number.
  • Don’t like waiting…who does?! Same day and next day appointments in most cases. Not sure if you need to see your provider? Just call and ask, you may just need a video or telehealth conference by phone.
  • View your medical records anywhere, anytime with our easy to use patient portal.
  • We have a comfortable waiting room and nice robes for your use.
  • Our in-house lab allows us to draw your blood in office and get your results in 48 hours or less. Concerned about fasting? We have snacks and beverages that will help you get on with your day.
  • We have a periodic health and wellness newsletter.
  • We work with you to save money on medications and testing facilities.
  • We take care of friends and family who are visiting and need a doctor.
  • We visit you in your home or at the hospital if necessary.
  • We offer video/telehealth visits if you can’t make it in for an appointment.
  • We are your patient advocate for prior authorizations with insurance companies.
  • We build in genetic testing and direct your care accordingly.

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“Passing the age of 50 brings a host of new physical challenges. It is comforting and reassuring to be able to take the tough questions about these body changes to my Dr. Milks in confidence and receive immediate, expert advice. Not having to wait for medical attention when you want or need it is so important to emotional health. Getting expert answers to our medical questions in a timely way is the key reason our family chose Personal MD. I also value the range of services I have received from Personal MD. We have received skillful medical care for our elderly mother as well as for our teenage son. Personal MD has been a literal lifesaver for all of us.”
--A patient
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Personal Md has been recognized as one of the top New Albany Family Medicine practices.
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